Global Oil & Gas
The challenge: A global oil and gas trading and supply organisation had recently merged multiple operations across Europe. The budgeting process was very high-level, partly because of the lack of standard management information. It also failed to link with performance management and strategic planning. The solution Took senior management through a process of agreeing to a joint interpretation of the strategy and operating model Led a single-country... [Read More...]
Transport
The challenge: A major metropolitan transport authority in the United Kingdom needed to put in place a performance management framework for one of its departments. The solution Engaged the executive in defining the mission and objectives of the department Developed a set of performance metrics for employees and management Implemented an integrated planning and operational performance management system The outcome Delivered a quantifiable increase... [Read More...]
Insurance
The challenge: A large insurer had recently launched a new department to deal with customer complaints. The challenge was to improve productivity whilst meeting regulatory requirements. We were asked to develop a performance management system to facilitate rollout. The solution Engaged the executive in defining the mission and objectives of the department Developed a set of performance metrics for employees and management Developed information architecture... [Read More...]
Electronics
The challenge: A global consumer goods electronics company was rationalising its service operations across Europe. We were asked to develop a performance management framework that would encourage desired behaviours from 300 technical staff working throughout the continent. The solution Developed a balanced scorecard for two levels of management The outcome Achieved 30% improvement in productivity as a result of new information architecture Read More →
Pharmaceutical
The challenge: A large European pharmaceutical company needed to develop a commercial strategy and execution programme to enhance sales forecast accuracy over a three year period. The solution Developed and rolled out a commercial strategy execution programme across Europe. The programme involved managing some 50 stakeholders from sales and marketing, commercial strategy, clinical and manufacturing The outcome Additional $50million sales uncovered Optimised... [Read More...]
Pharmaceutical
The challenge: An international pharmaceutical company needed to develop a governance model and balanced scorecard design for the development and rollout of a new operating model. The solution Reach consensus on a governance model and associated strategy Develop a 3-year transformation programme Develop revised strategy execution programme with over 20 stakeholders across 3 continents The outcome Development of a two year transformation road map All... [Read More...]
Technology
The challenge: A technology business needed to expand its platform to include an effective CRM module and exploit the information to drive better customer value. The solution Developed business with new B2B customers Engaged with suppliers to negotiate exclusive technology distribution deals Performed market research and project-managed software development Engaged with chief executive to expand company’s scope of services into growth areas The... [Read More...]
Retail
The challenge: An international restaurant chain with a distribution network covering over 1,000 sites worldwide required improvements in the communication of strategic objectives, including improved accountability, data transparency and consistency with standardised reporting and planning tools, whilst minimising the number of metrics used to manage the business. The solution We helped develop a strategy map and balanced scorecard at group level... [Read More...]
Banking
The challenge: One of Europe’s largest banks, employing 28,000 people, embarked on a restructuring programme aimed at reducing the wholesale and commercial banking division. The solution We delivered the following: Identification of the key sources of synergies and cost reductions Divisional and individual scorecards to track progress Integration of the planning and budgeting cycle The outcome We successfully identified the most effective areas... [Read More...]
Shared services – media and consumer electronics manufacturer
The challenge: A large media and consumer electronics manufacturer launched a shared service within its European operation (covering some 14 countries). There was growing frustration within the business that the shared service was not delivering its requirements. The solution We identified that the absence of a clear set of objectives and poor communication on performance was exacerbating the problem Over a 6-month period, we helped enhance the management... [Read More...]